Shopping on the Don Tolman International website?
Please read through the following information carefully before placing your order.
If you have any queries relating to these terms and conditions before placing an order with us, please contact our Customer Service Team on 1800 623 890.
We may change these terms and conditions from time to time without notice to you.
Changes to your order can be made by contacting our Customer Service Team at firstname.lastname@example.org or on 1800 623 890, but please keep in mind that orders are generally despatched same or next business day, and once despatched no changes can be made.
Information on our Return Policy is available below.
How do I place an order on your website?
Shopping online is easy! Just follow these simple steps.
Browse products in our online store which you can find at the top of the page. For more information on any product, simply click on the image to take a closer look. On each product page you will find information about the product, size and colour variations, stock availability, product delivery details, products ratings and reviews.
If you decide to purchase an item, add the item to your Shopping Bag by clicking the 'Add to Shopping Bag' button. Look out for matching or complementary items that may be available. Continue shopping across our store with brands you know and love.
A list of all items within your Shopping Bag will be displayed in the top right hand corner of each page. You can view the contents of your Shopping Bag at any time by clicking ‘View Bag’ or you can proceed to Checkout if you have added all your products.
When you are ready to purchase your items, click the 'Shopping Bag' button. This will take you to the 'Shopping Bag' which lists all of the items you have chosen to purchase, as well as the subtotal of the cost. If any special offers are available on your chosen items, the details of these will be displayed in your 'Shopping Bag'. Make and update any changes to your order and remember to enter and verify your promotional code if you have one.
If you have previously registered with us you can login now so that you can track your order. New customers can ‘Checkout as a Guest’ where you will have the options of creating an account during checkout. Creating an account with Don Tolman International is a quick and easy process and allows you to track the progress of your orders; be the first in the know for any special offers; make a wish list of products you love and will make future transactions smooth and seamless. Remember to make a note of your password, as you will need it to keep track of your order and to shop with us again.
Enter your billing and delivery details; choose your delivery method and then select your method of payment, enter the details then click on ‘Next’ to pay.
We will send you a confirmation email to confirm that we have received your order and another one when your order has been dispatched from our office, including your tracking details.
How can I track my delivery?
Once your order has been dispatched, you’ll receive an email with a tracking number. You can use this tracking number to track your order through Fastway Couriers or Australia Post depending on the delivery service that has been used for your order. You can also view the delivery status of your order in your Online Account.
Who do you use for delivery and what is the cost?
is generally used for all deliveries to addresses within Australia except for PO boxes. For orders to PO Boxes and regional areas within Australian, international addresses, and for orders where 'Express Shipping' has been purchased at checkout, Australia Post
is generally used.
For orders to addresses within Australia, a $9.90 flat rate shipping fee applies to orders up to the value of $200 and no delivery charge applies to orders valued at $200 or more. For orders to other countries, shipping charges vary and are calculated at check out at Australia Post standard international delivery rates based on the items contained within the order and the destination address.
Please Note: For deliveries to countries outside of Australia, import duties and taxes may apply and do vary from country to country. Should they be applicable, these charges are the sole responsibility of the purchaser and/or consignee, not Don Tolman International.
Do deliveries require a signature?
To ensure the security of your order a signature is generally required when delivered by Fastway Couriers
, unless you have requested an 'unattended delivery' in the notes section at the time of checkout. Don Tolman International accepts no responsibility for orders once they have been delivered.
Can you deliver to my work address?
If you are unlikely to be home during the week to receive your order, we recommend nominating a work address for delivery so that someone is always available to sign for your order. Please ensure you include the business name in the delivery address details.
How long will it take to deliver my order?
Our dispatch team works as quickly as possible to carefully pack and ship your order to you within one business day from your order date.
Estimated delivery times after dispatch within Australia are:
- SE QLD and Sydney delivery are usually 1 business day;
- VIC, ACT & NSW postcodes are usually 2 business days;
- SA, NT and TAS postcodes can take between 3-7 business days;
- WA postcodes can take between 7 to 10 business days;
Estimated delivery times after dispatch to countries outside of Australia are:
- New Zealand can take between 5 to 7 business days;
- North America can take between 5 to 7 business days;
- United Kingdom can take between 6 to 10 business days;
- Europe can take between 6 to 10 business days.
The recipient, or anyone authorised to accept the goods on their behalf, must be present when the order is delivered unless you have selected 'Unattended Delivery' at check out and provided instructions where we can leave your purchase in a secure location at your property or with a neighbour.
If you have not selected 'Unattended Delivery' and there is no one at the address to receive the order, a calling card will usually be left for you to arrange re-delivery with Fastway Couriers or pick up from your nearest post office if delivered by Australia Post.
Risk and title in the goods passes to the recipient upon delivery of the goods to your nominated Delivery Address.
International Order delivery times can be checked on Australia Post’s website by calculating shipping from Southport 4215 in QLD to your location.
Which countries do you ship to?
We ship to most countries.
How do I register on Don Tolman International?
Simply click on Register
at the top of any page and follow the prompts to set up a secure account.
I want to change my contact details, how do I do this?
Are my details secure?
. We store any information you give us securely and we use high-level SSL encryption technology which is the most advanced security software currently available for online transactions. We do not store your personal credit card information so you will need to provide this each time you purchase.
What forms of payment do you accept on Don Tolman International?
We accept American Express, Visa, MasterCard, PayPal and AfterPay.
Why has my credit card been declined?
The most common reason for an order declining is that the billing address details have been entered incorrectly i.e. they don't match the details your bank has on file for the credit card you're using. To avoid this, please ensure that you enter in the address to which your bank statements are sent to in the 'billing address' section. For further details of declined payments, please contact your card issuer.
All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your credit card refuses to or for some reason does not authorise payment to Don Tolman International then you will be notified of this during the checkout process.
My order didn’t go through, but I think you have charged me?
Only orders that make it through the completed checkout process are processed by our online payment gateway to your credit card.
Note for International Customers
If you are shopping online with us from outside Australia, please note that our standard pricing is in Australian Dollars (AUD), however prices will be displayed as an estimate in your local currency when you are viewing items in our store.
These local currency prices are a 'guide' only and transactions will be processed in Australian Dollars and converted to your local currency at the rate as determined by your credit card provider/banking institution at the time of the transaction.
My order was confirmed but I have been contacted that an item is out of stock. Why is this?
If we are very low in stock of an item that you've ordered, on rare occasion, we may not be able to fulfil this item on your order immediately. If this is the case, we will contact you to let you know about the expected fulfilment time or to arrange a replacement or refund.
I emailed Customer Service but haven't heard back yet. Why is that?
We aim to respond to all inquiries within 48 hours, so please hold tight. During peak holiday periods like Christmas or Easter, you may experience abnormal delays in receiving replies to your emails, but rest assured we will get back to you just as soon as we can. If your inquiry relates to dispatch of an order you have placed, please contact our dispatch team at email@example.com
I saw something I love but it’s sold out! Will you be restocking it?
Many of our products are hand-made by us in-house in small quantity batches and some are locally sourced from outside suppliers, so occasionally certain items may be out of stock temporarily if certain ingredients or products are unavailable. If something appears out of stock on our website, it is usually only for a few days, so please check back again soon to see if it's now available or contact us on 1800 623 890.
We are happy to refund or exchange any unwanted items within 14 days of purchase, provided they are returned unused, in their original packaging, and accompanied by a completed returns note. Items must be returned in their original condition, which includes packaging. All items will be inspected upon arrival at the return address. Returned items are your responsibility until they reach us, so please ensure your package is returned registered or express post to guarantee and track it's arrival. Any returns that are damaged when we receive them will not be refunded. We will refund items but we do not refund delivery or shipping charges: this includes charges for Express delivery and for sending your return back to us.
RETURNS: Don Tolman International, PO Box 781, Ashmore City LPO, QLD, 4214
We want all our customers to receive the best quality products. If you think there is a genuine fault with an item you have received please let our Customer Service team know by emailing us at firstname.lastname@example.org
. We aim to resolve any quality control related issue as promptly as possible, however it helps us if you can provide a brief explanation of the problem and a photograph or two with your email.
Can I exchange an item that was purchased Online?
Yes. The easiest and fastest way to exchange an item purchased on Don Tolman International is to ship the item with your proof of purchase to us at the postal address below. Change of mind purchases must be returned within 7 days of receipt of your order. You can visit our Return Policy
page for more information.
Can I change or cancel my order?
Changes or cancellations to your order for delivery can be made by contacting our Customer Service Team on 1800 623 890. We aim to dispatch your items as quickly as possible and if your order has already been dispatched, we will not be able to make any changes.
What is 'Self Care Dollars'?