Shipping & Delivery
Our mission is to have your order on your doorstep as quickly as possible so that you can begin receiving the benefits of our amazing products as soon as possible.
A flat rate delivery fee of $15 applies to all orders Australia-wide, with FREE shipping applied to orders exceeding $199 in value for delivery within Australia only.
For orders to addresses outside of Australia, international shipping is calculated at Australia Post international standard shipping rates at the time of checkout.
Please Note: Import duties and taxes vary from country to country. Should they be applicable, these charges are the sole responsibility of the purchaser and/or consignee, not Don Tolman International.
For orders received by 5pm (QLD, Australia time), we strive to despatch the next business day.
Orders for delivery within Australia are shipped via Fastway couriers to fixed addresses and Australia Post to PO Boxes. International orders are shipped via Australia Post international service.
Estimated delivery times within Australia after despatch are:
- SE QLD and Sydney CBD, 1-2 business days;
- VIC, ACT & NSW postcodes, 2-3 business days;
- SA, NT and TAS postcodes, 3-7 business days;
- WA postcodes, 7-10 business days;
- New Zealand, 7-10 business days;
- USA and International, 7-14 business days.
The recipient or an authorised person must be available to accept the goods upon delivery, unless you have selected Unattended Delivery and provided instructions where we can leave your purchase in a secure location at your property or with a neighbour.
If you have not selected Unattended Delivery and there is no one at the address to receive the order, a calling card will be left for you to arrange re-delivery with Fastway Couriers.
To ensure the security of your order a signature is required when a delivery is made by Fastway Couriers, unless you have requested an unattended delivery. Risk and title in the goods passes to the recipient upon delivery of the goods to your nominated Delivery Address.
International Order delivery time can be checked on Australia Post’s website by calculating shipping from Southport 4215 in QLD to your location.
If you have selected and paid for the "Express" service at checkout, you can expect delivery times to be half those quoted above.